Refund Policy

We want you to feel confident using FounderLens. If the Service isn’t right for you, this policy explains your options clearly and without small print.

1. 30-Day Money-Back Guarantee

If you are not satisfied with a paid FounderLens subscription for any reason, you may request a full refund within 30 days of the original charge. No questions asked.

To request a refund, email hello@founderlens.co from the address associated with your account. Include your order number or the email address used at checkout. We will process your refund within 5 business days; the funds typically appear on your statement within 5–10 business days depending on your bank or card issuer.

2. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation is effective at the end of your current billing period — you retain full access until then. You will not be charged again after cancellation.

If you cancel within the first 30 days you are eligible for the money-back guarantee above. After 30 days, cancellation stops future billing but does not generate a partial refund for the remaining days in the period.

3. Annual Plans

Annual subscriptions are eligible for a full refund within 30 days of the annual charge date. After 30 days, annual plans may be cancelled but are not eligible for a pro-rated refund of unused months.

Exception: if we make a material reduction to the features included in your plan and you do not wish to continue, contact us within 30 days of the change notice and we will issue a pro-rated refund.

4. Payment Processing

All payments are processed by Paddle, our Merchant of Record. Refunds are returned to the original payment method. If you paid by card, the refund appears on your card statement. Paddle may take up to 10 business days to process the refund on their end.

5. Taxes

Paddle collects and remits applicable sales tax and VAT. Tax amounts are included in refunds when the refund covers the full original charge. For partial or pro-rated refunds, the tax portion is refunded proportionally.

6. Abuse

We reserve the right to decline refund requests that we reasonably believe represent abuse of this policy (e.g., repeated subscribe-refund-resubscribe cycles). This does not affect your statutory rights.

7. Free Plan

The Solo (free) plan has no charges and therefore no refund policy applies.

8. Contact

Refund requests and billing questions: hello@founderlens.co